Call center services work more on manpower than on technology. It’s true that you need state-of-the-art equipments in your business outsourcing unit to be at par with the best in the world. It’s true that you got to have that streamlined infrastructure in place to make sure you are optimizing your resources. It’s also frighteningly true that you need to have the skilled workforce to use these resources. Without a team of dedicated and well-trained call center agents, it could all fall flat on its knees. Call center agents make BPO what it is.
Distress and despair are not the only enemies of the call center tijuana agent. There are times when the caller is spewing fire and venom. Products and services may not be what the customer or the caller expected. So it’s taken for granted that he would vent his ire because he thinks he was unjustly treated, or maybe even cheated! As you know, the BPO agent who takes the calls of your customers is like the spokesperson of your company. It’s the agent’s job, then, to tackle this situation. It’s all in a day’s work for the agent to prop up the image of the company and highlight the product or service without skipping a beat. The confidence that the agent exudes builds the trust of the customer in the brand and in the company.
You have to make sure that your office has already been organized so that when you start working, everything is within reach. If your family is also using your personal space, organizing your home office will be a lot more difficult than expected. Make sure they know not to mess with your work items. Store your items in a way that is going to look good in the room.
I send a confidential email to the bank via my online banking center. The next day I get a vague response advising that they apologize for the inconvenience, blah, blah, blah. It was a bit vague, but I thought the matter had been rectified. At least that’s what I thought until I got the nasty letter saying I had 10 days to bring the account current or they were going to close my account and report me all over the place.
But the fact that you are reading this tells me you have a terrific asset available to you: the Internet. Do some research. Do searches for phrases like ‘certificate class,’ or ‘little known jobs.’ SEO is a huge field, check that out. Find a niche; don’t place artificial limits on what you think you can or can’t do.
Do you have a hobby that you can turn into a business? Something like painting or designing? For example, painting may be your passion. You can paint and then sell your painting online. Anything that can be made can be sold. Start a website or sell through online selling sites to start making money.
So many supervisors think that they are given authority and don’t understand that authority is EARNED. Authority is earned through TRUST. How does your supervision gain trust?
Of course, big companies move very slowly and revolutionary ideas are often treated as heretic rather than the uncomfortable truth they represent. So Average Joe, get your game on and let me know when your new PC lineup is ready. I’ll buy one.